Returns + Exchanges

Effective Date: January 2, 2026

At Sika Chemicals, we aim to provide high-quality products and ensure customer satisfaction. If you are not satisfied with your purchase, our Returns & Exchanges policy outlines how you can return or exchange products.

1. Eligibility for Returns

• Products must be unused, unopened, and in original packaging.

• Returns must be requested within 7 days of delivery (nationwide in Pakistan).

• Certain items (e.g., customized or bulk orders) may not be eligible for return.

2. How to Request a Return or Exchange

1. Contact our customer service at info@sikachemicals.com.pk or call 0332-9015232.

2. Provide your order number and reason for return or exchange.

3. Our team will guide you on the next steps and provide a return authorization.

3. Return Shipping

• Customers are responsible for the return shipping cost unless the product is defective or damaged.

• We recommend using trackable shipping methods to ensure your return reaches us safely.

4. Refunds

• Once the returned product is received and inspected, a refund will be processed within 5–7 business days.

• Refunds will be issued to the original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

• If you wish to exchange a product, please follow the same steps as for a return.

• Exchanges are subject to product availability.

6. Damaged or Defective Products

• If a product is damaged or defective, contact us immediately.

• Provide photos of the damage or defect.

• We will arrange a replacement or full refund at no extra cost.

7. Contact Us

For any returns or exchanges, contact:

Sika Chemicals
Email: info@sikachemicals.com.pk
Phone: 03329015232