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Support Center
FAQ
Shopping Information
Use the site’s search bar or browse by category.
If you’re not sure which product fits, contact us directly; we can recommend based on your project needs.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, guest checkout is available.
Creating an account gives you order history, faster checkout, and wishlist access, but it’s optional.
Payment Information
We accept the payment methods listed at checkout.
Specific options may include local bank transfers, cards, or other gateways supported on the site. Refer to the checkout page for current methods.
Payment details are processed securely through our chosen payment gateway(s).
We follow industry‑standard practices and Pakistan’s e‑commerce policy aims to strengthen digital transaction trust and consumer protection, reinforcing the importance of secure, transparent online operations.
Yes, if a coupon or promo code is valid, you can apply it during checkout.
Terms and conditions for coupons, such as minimum order value or eligible products, will be shown with the coupon details.
If a payment attempt fails, you’ll receive a notification.
You can retry with the same or a different payment method.
If issues persist, contact our support team to assist and confirm the status of your order
Order Returns
Returns are allowed under the conditions specified in our Returns & Exchanges policy.
Typically, items must be unused, in original packaging, and returned within the allowed time window.
Some products may be excluded from returns; check the policy for details.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Return shipping costs depend on the reason for return.
If the product is defective or we made an error, we cover return shipping as per the policy.
For other returns, the customer may be responsible for return shipping, unless specified otherwise.
Yes, exchanges are available following the same process as returns.
Exchanges depend on product availability.
Contact support to request an exchange; we’ll confirm what can be exchanged and any differences in price or shipping.